by professor Hazel Genn, Ben Lever and Lauren Gray, Faculty of Laws, University College London
This is a wide ranging study of access, experiences and outcomes of tribunal hearings from the perspective of tribunal users in three tribunals: the Appeals Service, the Criminal Injuries Compensation Appeals Panel and the Special Educational Needs and Disability Tribunal. The study also included focus groups with the general public and interviews with tribunal judiciary. It was designed specifically to compare the experiences of White, Black and Minority Ethnic users to establish how they perceive and are treated within tribunals and whether Black and Minority Ethnic users experience any direct or indirect disadvantage in accessing and using tribunal services.
This report is also available in five parts for easier download:
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