by Jenny Johnstone & James Marson, University of Sheffield
Research report on perceptions of quality of legal advice services provided by non-legally qualified advisers. It describes clients' perceptions of the advice they received, and providers' perceptions of the service they offer. It also examines advisors' views on quality standards and the advice network, and clients' definitions of a good quality service.
Executive
summary 
[PDF
22kb, 2 pages]
Full
report [PDF
418kb, 96 pages]
