Department for Constitutional Affairs - The legal system

Advertising Standards Authority – independent body set up by the advertising industry to police the rules laid down in the advertising codes

Amicus – largest manufacturing union

Association of British Insurers – the trade association of the insurance industry

Association of Personal Injury Lawyers (APIL) – the specialist representative body for lawyers who act for claimants

British Insurance Brokers' Association – a trade association of insurance brokers

Citizens Advice Bureau – consumer organisation

Claims Standards Council – the trade association that represents some claims management businesses

Financial Ombudsman Service – helps settle individual disputes between businesses providing financial services and their customers

Financial Services Authority – regulator of all providers of financial services

Forum of Personal Injury Lawyers (FOIL) – the specialist body for lawyers acting for defendants

Law Society – the legal profession is closely involved with claims management businesses

Legal Expenses Insurance Group – trade association of legal expenses insurers

Motor Accident Solicitors Society – association of solicitors specialising in road traffic accident claims

National Consumer Council – consumer organisation

Office of Fair Trading – enforces consumer protection law and competition law, reviews proposed mergers and conducts market studies

Solicitors Regulation Authority – regulates solicitors in England and Wales

Which? – consumer organisation

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