The aim is to change the culture of the whole Department
The change programme is about putting better service delivery at the centre of all that we do in this Department, its agencies, its Non Governmental Public Bodies and its Associated Offices.
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The Departmental Change Programme will affect everyone in the Department. It is important because it goes to the heart of how we can better serve the needs of all our customers and users.
In a speech to staff on 2 December 2002 the Permanent Secretary, Sir Hayden Phillips, said:
"I have a vision of the Department in five years time:
We will have embraced the magistrates' courts and the tribunals, growing from a Department of 12,000 to over 20,000 people.
Research and direct focus on the customer will help us develop and innovate policy to deliver the Lord Chancellor's agenda.
We will be transforming service delivery in civil, family and criminal jurisdictions and in the tribunals - with less delay and rising satisfaction levels
We will be tuned in to our customers and to the community - knowing and responding to their current needs and anticipating how to meet their future needs based on research and understanding of the changing environment.
We will provide excellent service for our delivery partners and stakeholders, including the judiciary
We will recognise that our people are our strength and expect our managers to create an environment where everyone is helped and encouraged to seek better ways of working, to show initiative and to take responsibility for solving problems and progressing ideas."
The Change Programme will result in the largest transformation in thirty years (since the Department was created out of the old Lord Chancellor's Office) of how LCD is organised and how it works.
It is not just about structural change, or just about change at the top. It will affect everyone in the Department in the months ahead because it is, fundamentally, about cultural change - transforming how we work, and how we behave, so that we can transform how we deliver services to our customers.
Key outcomes
The Change Programme will transform LCD so it is able to achieve the following on an ongoing and sustainable basis: