The consultation paper 'Civil Warrant Performance Indicators - Information for customers' was published on 10/09/2004. It invited comments on new civil warrant enforcement performance indicators for Her Majesty's Courts Service (HMCS). It contained proposals formulated by the warrant performance indicator working group.
The consultation period closed on 03 December 2004. The summarised responses report outlines the conclusions reached on the options.
Consultation Paper
Responses
Contact details
How to download and access files
The purpose of this consultation was not to set targets, but rather to
explore what information about civil warrant performance our customers find
helpful. This would then inform future decisions on performance targets
for HMCS after a period of data collection.
The effectiveness of enforcement is a supporting target of the current public
service agreement No.4 (customer satisfaction) which is informed by the
current HM Courts Service warrant enforcement indicator. While the current
indicators have proved to be generally effective as a management tool and
give customer a guide to the courts' performance, by virtue of their make
up they are susceptible to statistical distortion. The Working Group has
identified the sources of the distorting factors and the consultation paper
proposed solutions to these, among other things
Consultation
paper 
[PDF 241KB]
This report summarises the responses, received to the consultation 'Civil warrants performance indicators - information for customers' including how the consultation process has influenced the final shape of the policy and the conclusions that we have reached on some of the proposals including the warrant returns performance indicators.
Summary
of responses [PDF
172KB]
Further copies of this report and the consultation paper can be obtained by contacting the address below:
David Canning
Senior Project Manager
Debt and Housing Branch
Civil Justice and Legal Services Directorate
1st Floor, Southside
105 Victoria Street
London
SW1E 6QT
Tel: 020 7210 1987
Fax: 020 7210 1988